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Every feature, improvement, and fix — shipped and documented.
Plans can now gate individual features with kill-switch flags, and admins can manage plan configurations directly from the dashboard. Makes entitlements stricter, clearer, and easier to evolve.
Shipped Google Sheets integration as a first-class workspace channel, with a leads CRM feature flag so admins can enable or disable lead capture independently. Also added safer sheet tab fallback when stored ranges go stale.
Hardened JSON parsing in the memory updater and added API fetch guards in the chat layer. Fewer silent failures when external responses are messy or partially unavailable.
Modernized the channels page with a 2-column grid, accordion-style cards, and a header save button. Channel toggles now visibly respond to clicks and credentials can be linked directly from booking and operative setup.
Each channel now has its own setup guide page with one primary setup link per card, making onboarding for WhatsApp, Telegram, email, web chat, and other channels easier to follow.
Agents can now auto-detect customer language and reply in the same language. Added agent A/B testing so you can run two agent variants side-by-side and compare conversion and satisfaction.
Consolidated the analytics navigation and optimized query token usage across dashboard analytics, reducing waste while keeping the heavy analytics flows intact.
Removed the per-agent Cal.com scheduler and consolidated scheduling into Smart Booking, simplifying how appointment flows are configured and maintained.
Removed the Branching Lab and merged AI Goals into Analytics so goal tracking and outcomes live closer to the rest of the performance data.
Added bi-directional CRM sync support for Salesforce, HubSpot, and Pipedrive, along with a manual token input flow for CRM connections. This was later reverted; the integration scaffolding remains part of the CRM roadmap.
Agents can now work with WhatsApp Business Catalog content, enabling product-aware conversations and richer catalog-driven experiences on WhatsApp.
Updated platform documentation, screenshots, and mockup assets to reflect the latest features, UI changes, and onboarding flows.
Fixed handling of raw array responses from /api/workers in the Knowledge Hub and A/B Tests so those pages no longer break when the API returns a different response shape.
Added public company pages and fixed auth gating in the footer so public content stays public while protected areas remain secured.
Redesigned sign-in and sign-up pages with a two-section split layout and updated navbar, matching the newer landing page theme.
Conversation analytics now automatically groups discussions by topic and detects emerging trends across your support and sales channels.
Added usage quotas and rate limits per plan tier to ensure fair resource allocation. Real-time consumption tracking available in the dashboard.
VOID now generates automatic conversation summaries and suggests optimal follow-up times based on customer engagement patterns.
Detect negative sentiment in real-time and automatically trigger retention actions — escalation, discount offers, or scheduled callbacks.
New scoring engine predicts both conversion probability and estimated deal value using conversation signals and CRM history.
VOID agents can now create, update, and progress deals through your pipeline automatically based on conversation outcomes.
Trace closed deals back to the exact AI conversation that started them. See which channels and messages drive the most revenue.
Visualize every customer touchpoint from first contact to conversion. Identify friction points with real conversation data.
Monitor agent availability in real-time. Bulk lead status updates save hours of manual CRM work.
Export any conversation as a PDF for compliance or record-keeping. Lead activity timelines now show every interaction chronologically.